GENERAL FAQ

 

Check-in/Check-out:

Check-in starts at 3 pm at all of our hostels. Our reception is open 24 hours. You can check-in at any time after 3 pm. Please let the hostel know directly if you will be arriving after 3 am the next day for your scheduled check-in.

Guests arriving before 3 pm may store their luggage in our secure luggage storage room for free and use the facilities until check-in.

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Check-in:

To check-in, international guests will need to present a valid passport; domestic travelers will need to present a valid state ID or driver’s license that proves residency outside of the county the hostel is located. Example: to stay in San Diego, you would need an ID from outside of San Diego County.

All guests will need valid credit card information in their name to make a booking. Proof of onward travel may be requested as well.

There are no curfews or lockouts at any of our hostels.

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Check out:

Check out time is 11 am at our San Diego and Ocean Beach hostels.

Check out time is 10 am at our Hollywood and San Francisco hostels.

Late checkouts are not permitted and will result in a charge for another night at the cost of the bed/room that was booked (Please note that due to USA Hostels dynamic pricing, the cost of the bed booked may increase or decrease based upon availability at the hostel). Any belongings left in rooms after the posted check out time will be collected by staff and locked up in our luggage room, where they will be available for pick up. Unclaimed items will be subject to disposal in accordance with California law.

Guests will be allowed to use the hostel and facilities on their scheduled day of check out free of charge. Check with hostels directly for specific policies.

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Payment:

All of our hostels accept Visa, Mastercard, and American Express. Cash and Traveler’s Check payments are also accepted, as long as guests have a valid credit card in their name that can be kept on file for incidentals. We also accept Apple Pay if the card associated with the account is a card type listed above.

We do NOT accept outside 3rd party payments at any of our hostels. One guest may pay for others if they are all in the same party and staying at the hostel. All solo guests must be able to pay for their stay and provide credit card information in their name to make a booking. Please note, if one person is using their credit card for a group, that card will be charged for any incidentals or damage caused by any members of the group during the group’s stay.

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Cancellation Policy:

Reservations must be canceled by 6 pm the day before arrival. Any reservations not canceled within this window will be canceled and charged for the first night of the reservation for all beds booked. Example: if 4 beds are booked for 4 nights, the card on file will be charged for 4 beds for the first night.

Non-refundable bookings of any kind will not be refunded for cancellations, nor for any changes made to reservations once they are confirmed.

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Items Included with Your Stay:

Breakfast

Linens (sheets, blankets, pillows, towels)

Shampoo/body wash (located in the restrooms)

WiFi and/or use of common area I-Pads

Cold and dry food storage

Use of Kitchen, appliances, and cookware

Hairdryers

Irons and ironing board

Laundry detergent

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Other Amenities:

Padlocks are available for purchase

Coin-Operated Laundry

Snack and Drink Vending Machines

Discount Tickets to Tours and Attractions

Access to social events and hostel parties

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Visitors and Friends:

Only paying guests at the hostel are allowed on hostel property.

All dorm beds are for one person only.

Private rooms have a maximum occupancy of 2 people, and both guests must meet our check-in criteria and register with reception.

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Children:

People under the age of 18 are not permitted to stay at our Ocean Beach and Hollywood locations.

People under the age of 16 must be preapproved by management to stay at our San Francisco and San Diego locations. Please contact the hostel directly to discuss approval.

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Parking:

USA Hostels San Diego: 15 minute – 2-hour metered street parking can be found everywhere downtown. Please read and abide by posted signage on the meters. For long term overnight parking, we recommend the Park it on Market garage located 6th Ave. and Market St. Entrances can be found on 6th Ave. and 7th Ave. between G St. and Market St. Check signage for rates before parking. On days when there are baseball games or special events, downtown pricing can get much higher. If that garage is full, we recommend the 6th and K Parkade, located on 6th Ave. and K St. Check signage for rates before parking.

USA Hostels Ocean Beach: 2-hour limit street parking can be found on Newport Ave., the street on which the hostel is located. 72-hour limit long-term overnight parking can be found a few blocks North or South of Newport Ave. (past Saratoga Ave. to the north and past Narragansett Ave. to the south.) Please always look for and abide by parking signage regarding street sweeping, loading zones, and special events. Do not park curbside by red, white or blue curbs.

USA Hostels Hollywood: Please contact the hostel directly regarding parking, as paid parking rates change frequently, and there are many regulations surrounding street parking.

USA Hostels San Francisco: Please contact the hostel directly regarding parking, as paid parking rates change frequently, and there are many regulations surrounding street parking.

USA Hostels is NOT liable for any parking citations nor your vehicle being towed.

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Luggage Storage:

Lockers are provided in all dormitory rooms. You can bring and use your own lock. We HIGHLY recommend that you bring a larger padlock and not a small luggage lock, as those do not work with our lockers. Lock purchase is available for sale at all hostels.

Luggage can be stored in our secure pack room for free on the day of check-in and the day of check out. Please see the hostel check-in and check out section for more information.

Please contact the hostel directly to inquire about long term or overnight luggage storage. Our Hollywood hostel does not currently offer long term or overnight luggage storage.

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Prohibited Items:

We do not allow weapons of any kind at our hostels.  If you are found to be in possession of a weapon on hostel premises, you will be asked to leave.

We do not allow the following items in our sleeping rooms.  Should you have these with you at check-in, we can store them for free for the duration of your stay in our luggage room.

Linens (sheets, pillows, etc.)

Camping Gear (sleeping bags, tents, etc.)

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